INTERNATIONAL & IMMERSIVE PROGRAMS REFUND POLICY
The following will be applied accordingly for the TRAVEL portion only of the program: “travel means: lodging, meals, adventures, transportation at destination, spa services or other included activities”
REFUND POLICY FOR PROGRAMS
IMPORTANT – Please note that for the program or retreat to take place, a minimum number of participants is required. This number may vary from one workshop to another, see the specific details of each event. We reserve the right to cancel the workshop with full refund for consumers if the minimum is not reached.
COVID AND TRAVEL
It is the consumer’s responsibility to be aware of and comply with the legal and sanitary requirements of the country of departure and arrival prior to travel (including but not limited to: vaccination status, quarantine requirements, pre-departure testing…) until the last moment before departure. Nai’a Vie Inspirée Inc. or any of its representatives will not be legally or financially responsible for any consequences of individual failures to comply with the policies of the country of departure or arrival. If, for example, for this reason the consumer is unable to travel, enter the country and/or attend the program, no refund will be given.
However, in the event that the countries of departure and/or arrival close their borders for health reasons more than 30 days prior to the start of the program, the consumer will receive a full refund.
INCREASED COST OF PACKAGE AND OTHER CHANGES BEFORE CHECK-IN
We reserve the right to make changes without notice as to the program agenda, places indicated in your itinerary, price of the travel package, or accommodation services. All prices are calculated in Canadian or USD dollars.
AIR TRANSPORT
The cost of flights is not included in the travel package. You have the responsibility to make your reservations and make sure that the schedule of the carrier is suitable. The liability of an air carrier is limited by the terms and conditions of the contract on the ticket of the passenger. We assume no responsibility for any loss or damage resulting from any airplane departure delay for any reason whatsoever, and disclaims any liability and cannot be responsible for any accident or event occurring while the passenger is at the airport or on board an aircraft.
FLIGHT CORRESPONDANCES
When consumers reserve a connecting flight, sufficient time must be provided to make the connection. There is no control over airlines schedules, since they can be modified or affected by various circumstances. When booking connecting flights, this is done at the consumer’s risk, who will assume losses in the event of a change to the original schedule. We assume no responsibility for any damage or additional pain suffered or incurred by a consumer because of a missed connection, whatever the reason.
LUGGAGE
Limits: Each airline has specific standards for the number, weight and size of baggage, the consumer should inquire with our agency to know the restrictions. Liability: The provisions of the Warsaw Convention and the Notice appearing on the ticket, govern the loss of luggage and damage during air transport within established limits. At all other times, all luggages are transported at the consumer’s risk.
TRAVEL INSURANCE
We strongly recommend that you purchase a multi-risk insurance covering risks associated with travel such as: life insurance, medical and hospitalization expenses, loss and / or theft of baggage, trip cancellation insurance, evacuation, accident insurance. This insurance can also be purchased at your travel agency or online.
TRAVEL DOCUMENTS
The consumer undertakes to obtain at his expense all documents required by the relevant government authorities. Canadian and US citizens must bring a proof of citizenship (birth certificate or citizenship card) and an official photo ID, for destinations where passports and visas are not required. It is possible that we ask a parent traveling with a child to present an affidavit, signed permission from the other parent authorizing the child to travel. The consumer should inquire at a tour agency for the necessary travel documents and make sure to have them before departure. The carrier or the competent government authorities may deny boarding to any passenger who does not have the required documents, no refund. Lost and stolen travel documents are not refunded or replaced.
NOTICE TO CONSUMERS
Certain unpleasant events may occur during a journey. The consumer is aware of this, and assumes the consequences and agrees that Nai’a Inspired Life inc. or any tour operator or service provider represented by our company and agency cannot be held responsible. For example this includes: interruption of certain services; water, electricity, air conditioning and security, sanitary conditions, pools, restaurants, hot water and other similar services or benefits may be suspended or discontinued for some or all of the length of stay. Construction: Any resort thrives to maintain the quality of its services, and sometimes undertakes maintenance, improvement, renovation and expansion. Our agency or any tour operator or service providers represented by our agency when warned of such work will endeavor to notify the consumer as quickly as possible. Holidays, school breaks, conventions and exhibitions: some drawbacks may arise during a stay during the holiday season, school holidays, congresses or fairs and certain services or benefits may be canceled, interrupted or unavailable. These periods vary among countries and the competent authorities. It is virtually impossible for us to specify the dates. The consumer is aware of this and accepts the possible consequences.
OCCUPATION AND RELEASE OF ROOMS
The consumer acknowledges and agrees that it is international practice that hoteliers require that the consumer takes possession of a room at 16:00 on arrival and frees room by 11:00 on the day of departure.
PROMOTIONAL MATERIAL
Photos used in our promotional materials are published as examples only. These photos cannot be considered as part of this contract. The consumer must rather be guided by the price, location and services offered. The decor and furnishings of the hotel rooms can also vary depending on the room and its location in the hotel.
PHOTOGRAPHY
We reserve the right to take photos and videos during the program for promotional purposes. By accepting these terms and conditions, you give up your rights to the photos. If you object to the taking of photographs you must notify us prior to your arrival.
CONSUMERS WITH DISABILITIES
Any consumer with a disability must notify us and the air carrier and forward at the time of booking any special needs arising from this disability so that appropriate measures be taken, wherever possible, to allow that person access to road or air transport. Additionally, the consumer knows and accepts that some benefits represented by our agency or any tour operator or service providers represented by our agency are not equipped to offer services adapted to the needs of people with disability. Our agency or any tour operator or service provider represented by our agency reserves the right to refuse a consumer for whom the trip could be a danger to himself or others.
CHANGES IN YOUR RESERVATION
In the case that certain goods or services were not available before the departure of the consumer or following his arrival at destination, we reserve the right to replace them with similar goods or services or, alternatively, to cancel them. In the event that the goods or replacement services are of inferior quality, our responsibility will be limited to the price difference between these goods or services. In the event that such goods or replacement services are of superior quality, the consumer must pay the amount of the difference between the price of those goods or services. The consumer will have the opportunity to refuse these replacement goods or services. In this case, or in the event of cancellation, our liability or that of any tour operator or service provider will be limited to reimbursement of amounts paid by consumers for goods and services concerned.
CONSUMER LIABILITY
We declare that the consumer must inform us of his intentions, goals, motives, expectations and needs with respect to the proposed travel, before the reservation is made. Health: the consumer must be healthy enough to undertake the trip. The consumer should bring a sufficient quantity of all medication needed and always carry them in their hand baggage. Before departure, the consumer must check with competent medical authorities all preventive medical measures applicable to the countries visited. We are not liable for any cancellation during the trip or the operation of an excursion or a trip organized or any other event that may arise during the trip.
UNFORESEEN CAUSES
We or any tour operator or service provider contracted is not responsible for delays, loss of personal property, injury, accident, fatality, damage, inconvenience, loss of enjoyment, annoyances, physical or mental distress or frustration resulting from force majeure including but without being limited to: Any fault, negligence or omission on the part of some service provider or employees. Sickness, theft, labor disputes, mechanical breakdown, quarantine, war, government constraints, civil unrest, poor weather conditions, closing or poor state of certain access roads or other factors beyond our reasonable control and that of any tour operator or service providers contracted.
COMMENTS AND CLAIMS
All comments and claims can be forwarded to [email protected]
GOVERNING LAW
This agreement is governed by the laws of Quebec, Canada. Any action that may be brought against our company or any tour operator or service providers represented by our company must be brought in the courts of this province. For the purpose of introducing all instances, the parties elect domicile in the judicial district of the city of departure in question. The voiding of one or other of the clauses hereto shall not nullify or invalidate this agreement.
This policy describes how Nai’a Life (collectively, “Nai’a Life”, “we”, “us” or “our”) collects, uses, and shares your personal information.
This document addresses the following points:
What Our Privacy Policy Covers
What We Collect
How We Use Your Personal Information
How We Share Your Personal Information
How We Protect Your Information
Your Choices
Communicating With Us
Changes To This Policy
This privacy policy discusses the “personal information” that Nai’a Life obtains from you on https://naialife.com/, in store, in connection with memberships or programs, in connection with marketing offers, and under the Nai’a Life Community program. When we use the term “personal information” we are referring to information that is about an identifiable individual. This may include things like your name, e-mail address, mailing address, birthday, telephone number, photographs, personal images, or any profile information you share with us.
This privacy policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Facebook, Twitter, or YouTube, that information is governed by the privacy policies on those websites, and is not governed by this policy.
The following are examples of the personal information we collect:
Registering on our website – Name and email address
Purchasing on our website – Name, credit card number, billing address, shipping address, and telephone number
Membership registration – Name, full birthday, telephone number, mailing address, and e-mail address
Community (Group, page, SM pages, etc) – Any information about yourself that you choose to submit or post on our social media channels, or that relates to your activities in the Nai’a Life Community such as your: nickname, Instagram/YouTube handles, personal characteristics, or any comment or information to choose to submit or post.
Sweepstakes and contests – Name, email address, and age
Product Availability Notifications – Name and email address
In addition, we may use the following technologies to automatically collect information about your
activities on our websites.
● Cookies. 1
● Flash Cookies. 2
● Web beacons, clear pixels, or pixel tags. 3
● Web server logs. 4
● Geo-location technologies. 5
Note that we do not intentionally collect any personal information from children under the age of 13. If you are under the age of 13, you can look at our websites, but you should not make a purchase, register, or submit personal information to us.
Nai’a Life primarily uses the personal information that it collects to provide you with products, information, and services. We may use your information to track your purchase history, suggest products, and to contact you for account and promotional purposes. We may also use your personal information for other legitimate business purposes, including to detect and prevent fraud, to collect amounts owing to us and to maintain business records.
Nai’a Life may share your personal information in the following circumstances:
● Service providers. We may share your personal information with companies that perform services for us (including affiliates acting in this capacity), such as fulfilling orders, delivering packages, sending postal mail and emails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service.
● Joint Marketing Partners. We may share your personal information with third parties that we have partnered with to jointly create and offer a product or service. These joint marketing partners may only use this information to market and offer Nai’a Life-related products, unless you have given consent for other uses. Additionally, to the extent permitted by law, Nai’a Life’s joint marketing partners may share your personal information with us to better serve you.
● Social Networks, Widgets, and Plug-ins. If you use any features made available to you on our website by a third party it may result in information being collected or shared between us and the third party. For example, if you use Facebook’s “Like” feature, Facebook may register the fact that you “liked” a product and may post that information on Facebook.
● Other instances. Nai’a Life may share your personal information in order to protect the legal rights of our company, our employees, our agents, and our affiliates, to protect the safety and security of our visitors, to detect and protect against fraud, or to comply with law or legal process.
● Business transition. Nai’a Life may share your personal information with another company that buys some, or all, of the assets or stock of Nai’a Life, and that company may use and disclose personal information for purposes similar to what is described in this policy. Nai’a Life may also share personal information with prospective purchasers to evaluate the proposed transaction.
Nai’a Life may share de-identified information (i.e., information that is not directly connected to your name) in the following circumstances in addition to those identified above:
● Aggregate information. We may share de-identified aggregate information about our customers with advertisers and marketing partners.
● Behavioral-based advertising. A third party may use technology (e.g., a cookie) to collect information about your use of our website and other websites so that they can provide advertising about products and services tailored to your interest. That advertising may appear either on our website, or on other websites.
The file containing your personal information is maintained on our servers or those of our service providers and is accessible by our authorized employees, agents and mandataries who require access in order to perform their job functions. We realize that our customers trust us to protect their personal information. We take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your personal information. While we attempt to protect the information in our possession, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances.
You have the following choices with how your information is used:
Updating or Correcting the Personal Information relating to Your Account – You can update or correct your name, e-mail address, security questions, and other preferences by logging into your account and clicking on the “My Account” page, calling +1 (424) 243-6727.
Receiving newsletters and promotional emails – You can click on the “unsubscribe” link at the bottom of any promotional email that you receive.
Behavioral Based Advertising – You can opt-out of some, but not all, online behavioral based advertising by clicking here or by using your browser settings to block cookies or notify you when a cookie is set.
Remove content from social media – You can remove content that you posted on a Client public space or social media. Note that we will endeavor to honor your request to remove information, however, our removal of your information does not completely erase that information from the internet. For example, historical copies, or “caches,” may remain.
You can opt out of targeted and Behavioral Based advertising by visiting these pages and following the instructions:
Facebook – https://www.facebook.com/settings/?tab=ads
Google – https://www.google.com/settings/ads/anonymous
Bing – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
If you have any questions about our privacy or security practices, or of you would like to request access to or correction of your personal information, you can contact Nai’a Life’s Chief Privacy Officer by mail, telephone, or e-mail:
Nai’a Life
Chief Privacy Officer: Jessica Warner
1300 Ave Des Draveurs Apt 501
Trois-Rivieres Quebec G9A 0E3
CANADA
Phone number: +1 (424) 243-6727
Email address: [email protected]
Your right to access or correct your personal information is subject to applicable legal restrictions. We may take reasonable steps to verify your identity before granting access or making corrections. If we need, or are required, to contact you concerning any event that involves your personal information we may do so by email, telephone, or mail.
We may revise this policy from time to time. You should review our privacy policy periodically so that you keep up-to-date on our most current practices. We will note the effective date of the latest version at the top of each policy.
1 « Cookies » are small bits of information that are placed on the hard drive of your computer. Cookies remember information about your activities on the site to make your visits to our website more enjoyable and valuable to you by providing a customized experience and recognizing your preferences when you visit our website. If you’ve chosen to disable cookies on your browser, some of the functionality of our website may be lost. Certain of our web pages, particularly those that require a login and password, require that cookies be enabled in your browser and cannot be used when you have disabled cookies in your browser.
2 Flash cookies (also called Local Shared Objects or “LSOs”) are data files similar to cookies, except that they can store more complex data. Flash cookies are used to remember settings, preferences, and usage, particularly for video, interactive gaming, and other similar services.
3 Web beacons are small graphic images on a Web page or in an email that can be used for such things as recording the pages and advertisements clicked on by users, or tracking the performance of email marketing campaigns.
4 Web server logs are records of activity created by the computer that delivers the web pages you request to your browser. For example, a web server log may record the search term you entered or the link you clicked to bring you the webpage. The Web server log also may record information about your browser, such as your IP address and the cookies set on your browser by the server.
5 Geo location technology refers to technologies that permit us to determine your location. We may ask you to manually provide location information on our website, or to enable your mobile device to send us precise location information. We may also automatically collect general location information from your web browser.